Our Services
Professional Support for Your Practice
-
When You Need It
Every medical practice is different. Doctor Line allows you
to select the services that suit the way your practice operates.
You decide when we answer and what our operators
are authorized to do.
Our Core Services
Flexible, reliable support designed around your practice.
Live Telephone Answering
A professional human voice when your patient calls. We answer in your name, follow your instructions and handle calls according to your procedures.
Appointment Management
We book, change and cancel appointments according to your availability. Let us help manage your appointment calls so you can focus on your patients.
After-Hours Answering
Your clinic may be closed, but your patients can still reach you.We provide coverage during evenings, weekends, public holidays and whenever you need it.
Overflow Call Support
Extra help when your receptionist is busy.We work with your existing receptionist and handle calls when your lines are busy or unanswered.
Patient Message Service
We take accurate messages and deliver them according to your instructions. Messages are organized and prioritized to help you stay informed .
Urgent-Call Routing
For designated urgent calls we follow your established procedures, including contacting you or another designated person. Our operators do not diagnose or provide medical advice.
Appointment Confirmations & Reminders
Where available, we can send appointment confirmations and reminders through supported channels, helping to reduce missed appointments.
Temporary & Vacation Coverage
Need support only for a short period? We can provide coverage during staff vacations, illness, conferences or particularly busy periods.
For Individual Doctors, Group Practices & Clinics
Doctor Line is designed to be flexible and can be tailored to suit your practice.
Individual Doctors
Professional telephone support without immediately adding permanent reception staff.
Group Practices
Different instructions and appointment schedules can be maintained for individual physicians.
Clinics
Centralized telephone support for multiple doctors, schedules and higher call volumes.
We Communicate in the Languages Your Patients Use
Not Sure Which Service You Need?
You don’t have to decide before speaking with us. Tell us how your practice currently
handles calls and appointments, and when your busiest periods occur.We can then
discuss the best service arrangement for your practice.
No obligation.