Frequently Asked Questions
Everything You May Want to Know About Doctor Line
Find quick answers to common questions about our
medical answering and appointment services. If you need
more information, we are always here to help.
1.
What is Doctor Line?
A specialized answering and appointment-management service for doctors and medical practices.
2.
Will patients know they are speaking with Doctor Line?
Calls are answered in the doctor’s/clinic’s name according to agreed instructions.
3.
Do I have to replace my receptionist?
No. Doctor Line can work alongside the receptionist.
4.
Can Doctor Line reduce the cost of another receptionist?
In many cases it can reduce the need for an additional full-time receptionist.
5.
Can you manage my appointments?
Yes.
6.
What happens when a patient calls?
The system identifies the doctor and displays instructions to the operator.
7.
What happens with an urgent call?
The operator follows the predefined procedure; Doctor Line does not diagnose or provide medical advice.
8.
Can you answer after the clinic closes?
Yes.
9.
Can I use Doctor Line only when my receptionist is busy?
Yes.
10.
Can I use the service temporarily?
Yes.
11.
Can doctors in the same clinic have different instructions?
Yes.
12.
Which languages?
Arabic | English | Français.
13.
Can I decide exactly how my calls are handled?
Yes.
14.
Do I have to purchase equipment?
In most cases no specialized call-center equipment is required; Doctor Line reviews the existing setup.
15.
Can the doctor cancel the subscription?
Yes, according to the cancellation terms and notice period in the service agreement.
16.
How do I get started?
Request a consultation.
Still Have a Question?
Talk to Doctor Line about your practice.
No obligation.